Wooden storage cabinet with glass door and three drawers 120 x 40 x 100cm

Scope of the Exchange Policy

This exchange policy applies to all furniture and home products, including related accessories, sold by Candledecorllc online store. After browsing, placing an order, or receiving products, customers who are not satisfied may request an exchange in accordance with this policy.

1. Exchange Timeframe

Customers may request an exchange within 14 days of receiving the product without providing any reason if it does not meet expectations. Requests submitted after this period will not be accepted to ensure timely and effective processing.

2. Product Condition Requirements

Products requested for exchange must be brand new and unused and must not affect resale. All original packaging, accessories, and manuals must be included to ensure the product meets sales standards during the exchange process.

3. Exchange Guarantee

Candledecorllc offers a 14-day exchange policy, allowing customers to request an exchange. This policy ensures customer choice and provides a flexible shopping experience.

4. Exchange Process Overview

Customers must submit an exchange request via email to Candledecorllc, including the order number, product name, and quantity. We will respond within 24 business hours with an exchange authorization (RMA) and instructions on how to proceed.

5. Exchange Confirmation

Upon receiving an exchange request, Candledecorllc will verify the product’s condition and notify the customer once it meets the exchange requirements. Only requests approved after verification will proceed to the actual exchange process.

6. Exchange Shipping Costs

All shipping costs related to the exchange are fully covered by Candledecorllc and prepaid shipping labels will be provided, and customers will not incur any additional charges. This ensures that the exchange process imposes no financial burden on the customer.

7. Exchange Address

Customers should send exchange products to the following address:
1128 DREW ST, CLEARWATER, FL 33755, United States
Please follow the exchange instructions, securely package the product, and include the RMA number to ensure smooth processing.

8. Safe Shipping for Exchanges

To ensure products arrive safely, we recommend using a trackable shipping method and securely packaging the items. Any damage incurred during shipping should be reported to Candledecorllc customer service within 24 business hours for further assistance.

9. Processing Time

After receiving and verifying the product, Candledecorllc will typically process the exchange and dispatch the new product within 2 business days. Customers will receive shipping confirmation and tracking information via email.

10. Customer Support and Inquiries

For any questions regarding the exchange policy or process, customers may contact Candledecorllc customer service:

Phone: +1 3363075633

Email: info@candledecorllc.com

Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)

We commit to responding to email inquiries within 24 business hours and providing detailed guidance.

11. Store Information

This website is owned by CANDLE DECOR LLC
Company Name: CANDLE DECOR LLC
Address: 1128 DREW ST, CLEARWATER, FL 33755, United States
EIN: 92-3659392
Phone: +1 3363075633
Email: info@candledecorllc.com
Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)
Please contact us via email – we will respond within 24 business hours.

1. Scope of Policy

This cancellation policy applies to all furniture and home products, including related accessories, sold by the Candledecorllc website within the United States. By browsing or placing an order, users agree to comply with this policy.

2. Cancellation Rights

Customers may cancel unpaid orders before shipment for free without providing any reason. For orders already delivered, please submit a return request instead of order cancellation within 14 days after receipt if they are not satisfied.

3. Applicable Users

This policy applies to all consumers. 

4. Conditions for Cancellation

Products eligible for cancellation must be new and unused, not affecting their resale, and must include all original packaging, accessories, and manuals.

5. Scope of Cancellation

Cancellation requests can apply to individual items or the entire order, but must comply with the above product condition requirements. 

6. Cancellation Process

Customers must submit a cancellation request via email to info@candledecorllc.com, including the order number and details of the items to be canceled.

7. Cancellation Confirmation

Candledecorllc will review the request within 24 business hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.

8. Shipping Costs for Returns

Return shipping costs are fully covered by Candledecorllc and prepaid shipping labels will be provided. Customers are not required to pay any additional fees. The company ensures safe transportation and bears all associated costs.

9. Return Address

Customers should send canceled items to the following address:
1128 DREW ST, CLEARWATER, FL 33755, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.

10. Customer Support and Contact Information

For any questions regarding the cancellation process, customers may contact Candledecorllc customer service:

Email: info@candledecorllc.com

Phone: +1 3363075633

Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)

The company commits to responding to all emails within 24 business hours and providing necessary guidance.

11. Store Information

This website is owned and operated by CANDLE DECOR LLC:

Company Name: CANDLE DECOR LLC

Address: 1128 DREW ST, CLEARWATER, FL 33755, United States

EIN: 92-3659392

Phone: +1 3363075633

Email: info@candledecorllc.com

Opening Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)